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On Call Centre

Vital's 24/7 On-Call Operations Centre: Uninterrupted Service, Anytime, Anywhere

At Vital, we understand that accessibility is key to delivering exceptional service. That's why we've invested in a state-of-the-art 24/7 On-Call Operations Centre, ensuring our support is always within reach. Here are the key features that set our Operations Centre apart:

Client and Operative Point of Contact Need assistance? Our Operations Centre serves as a direct point of contact for both clients and operatives. Whether you have inquiries, require updates, or need immediate support, our dedicated team is ready to assist, 24/7.

Site Attendance Prompt Urgent situations demand swift action. The Operations Centre includes a site attendance prompt, enabling rapid response to any on-site requirements or emergencies. We prioritise quick and effective solutions to keep your projects running smoothly.

Real-Time Rostering and Shortfall Notification Efficiency is at the core of our operations. With real-time rostering, we ensure that the right personnel are deployed at the right time. In the event of any shortfalls, our Operations Centre provides immediate notification, allowing for prompt resolution.

Emergency Hotel Requests In unforeseen circumstances, we've got you covered. Our Operations Centre handles emergency hotel requests seamlessly, ensuring that your team is taken care of, no matter the situation.

KPI Reporting Transparency and accountability are essential. Our Operations Centre provides detailed Key Performance Indicator (KPI) reporting, giving you insights into our performance and the value we bring to your projects.

Close Call Monitoring Safety is our priority. The Operations Centre includes close call monitoring, allowing us to proactively address any potential issues and ensure a safe working environment for all.

At Vital, our 24/7 On-Call Operations Centre is more than a support hub; it's a testament to our commitment to reliability, responsiveness, and the uninterrupted success of your projects. Partner with us, and experience service that never sleeps.

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