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Case Study - Solutions: Network Rail Works Delivery

Client Name: Network Rail Works Delivery & Maintenance
Division: Solutions
Location: National Supply (34 of the 40 Delivery Units)

Project Overview
Supply competent (IRSE) and fully equipped Signalling Teams to Network Rail Delivery Units.

Scope of works

Vital work closely with Network Rail Resource Planners, Works Delivery Managers and Signal Maintenance Engineers to provide frontline labour resources. These include S&T Grades from 2-5, including G110 Testers and SWTH staff.

Network Rail and Vital Teams work on failures by reacting quickly and efficiently to rectify faults and minimise disruption to the network. Other routine tasks include; Maintenance of Signals, Remote control systems, Interlocking systems, Track circuits, Train detection systems, all Points, Level Crossings, Batteries Cables, Magnets etc.


“Vital have consistently delivered high quality labour to us, often at short notice. The customer service is second to none, they focus on clearly identifying our needs as customers and delivering on our requests”.

NR S&T Maintenance Engineer, Newcastle

“Thank you and your team for the support throughout the year.

We had a challenging year due to CV19, but despite the challenges you continued to support us by providing experienced signalling staff. Where problems arose you were quick to address them to our satisfaction”.

NR S&T Section Manager, Saltley

“I think in 2020, Vital have proved their worth to my organisation  by the effective supply of required labour and we have worked collaboratively to increase our supply in the right way with asset and personal safety at the forefront of our thoughts”.

NR Signalling Programme Manager, LNW

“Any time I have requested staff all efforts have been to secure them even when at short notice, in general due to the people I deal with having a good technical knowledge of what I'm looking its a fairly easy flowing process”.

NR Works Delivery Manager, London Bridge

“We haven’t had any issues with the staff you’ve provided, they have done everything we have asked even though there hasn’t been a solid plan in place they’ve continued to turn up and dig out.

In addition, the customer service you and your team have provided has been exemplary too, nothing has been too much trouble and I feel you have been honest with us, that builds trust.

Not much more to add to be fair, other than thank you”.

Works Delivery Manager, Carnforth, Network Rail

Added Value

‘Peoplesoft’ - Fatigue & Rostering Management System

Identified – Automated process linked to NR Standard and HSE fatigue calculator clearly warns when an operative requires rest in accordance with NR fatigue standards.

Advised – Identified to a BBR representative and has subsequently been briefed at internal NR management meeting highlighting ‘best practice’ in this area of risk mitigation.

Objective Achieved –Embedded Qinetiq software (HSE Fatigue Index Calculator) giving real time fatigue index and risk values

By providing real time automated calculation of fatigue risk there is an immediate elimination of human error at point when operative is allocated to future planned shift(s).

Body Cameras for Nominated Persons and Supervisors

All Briefings and Instructions were recorded to ensure compliance and improve quality of briefs

Value Added Achieved - Quality of Briefs increased, resulting in higher worker engagement (because they knew they were recorded) which led to improved safety on site and productivity increased.

Increased focus on driving/risk reduction

Vital Fleet vehicles were fitted with ‘Traffilog’ software which measured speeding and driver behaviour

Drivers adhered to Speed Limits and reduced erratic driver behaviour such as speeding, extreme breaking, extreme cornering. This resulted in fewer accidents, fewer injuries, reducing fuel consumption which meant our Carbon Footprint was lower.

Competency Profile Data (CPD) Handbook

Each Vital OLE worker had a CPD handbook which recorded their work activities and signed off by a Supervisor end of every shift

Value Added Achieved - With this Data, Line managers could review, mentor and improve workers competence at undertaking tasks offering promotion and therefore improving worker career prospects and quality of work to our customer.